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4G Wireless Broadband Internet
Ansley Internet
Frequently Asked Questions 
 

Usage

Do I have to sign a binding contract to sign up for ansleyinternet-ansleyinternet-synkro service?

No, ansleyinternet-ansleyinternet-synkro has no binding contracts and no hidden fees. We fully disclose what you are buying when you are buying it and how much it costs. 

Check out our Return Policy - 30 day refund guarantee of the service charge from the day of activation of your Unlimited Premium service! 

How do I pay?

You pre-pay monthly for your service with a credit or debit card that is associated with your ansleyinternet-synkro account. As an ansleyinternet-synkro customer you can check your current account status by logging in to your account where you can see your services, your payment history and the next billing date. 

What are the data usage limits for ansleyinternet-synkro Unlimited Premium™?

There are no limits! Ansleyinternet-synkro offers Unlimited Premium Internet service - one flat monthly fee for all the broadband Internet you can use! Also, check out our Accelerated Performance Services™! 

What are Accelerated Performance Services™ (APS)?

Speed (bandwidth) is just one factor in your broadband Internet experience. If you are like most people, you might be doing many things at the same time: checking email, browsing the web, playing a game, streaming a song or video, etc. APS allow you to take better control of how ansleyinternet-synkro's 4G network handles your data. By signing up for an APS, you are asking ansleyinternet-synkro 's dynamic network intelligence to optimize your video, game, voice or download so that it goes as smooth as possible maximizing your satisfaction as a user. 

What does this mean?

It means that we take your Web-Apps experience to a higher level! For instance, if you select an APS for Gaming, you will be truly real time and won't miss any chances to take out your opponent! With the Voice and Video calling APS the picture on your monitor will be as clear as if you were sitting next to each other and so will your voices. 

What is Unlimited Premium Mobile?

Having a ansleyinternet-synKro Hotspot modem gives you broadband Internet access anywhere within ansleyinternet-synKro mobility coverage area. You can even enjoy your broadband Internet experience in another town, as long as ansleyinternet-synKro has mobility coverage there.

In some areas there may be a difference between coverage for fixed service and mobile service because the Hotspot modem needs to be closer to a base station than an outdoor modems. Please call 417-214-1980 for more information.

 

Setup and Security

How do I set it up?

It depends on which Unlimited Premium service you have chosen:

Unlimited Premium Fixed service may require an indoor modem and extended outdoor antenna. This will depend on where you are located in relation to the signal. If so the outdoor extension will be placed high up on the outside of your house with a cable pulled inside modem. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.

Unlimited Premium Mobile service - when the mobile "hotspot" device arrives in your mailbox approximately 2 business days after the purchase. Use a mobile hotspot to connect your laptop to the Internet, without having to hunt around for a public Wi-Fi hotspot.

Can anyone connect to my mobile hotspot?

No, similar to your Wi-Fi hotspot at home,  the mobile hotspot will come with a full suite of security tools, including WEP and WPA encryption-so as long as you've enabled your wireless security and set a password, your hotspot should be reasonably safe from hackers and freeloaders.

How secure is it to surf on the network?

Your connection is very secure. We use 4G state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.rt security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.

Coverage and Equipment

How do I know if I am in ansleyinternet-synkro's coverage area?

You can also call us at 417-214-1980 and we will check for you.

Can I expand my fixed service to cover my entire home/business?

Yes you can! Your Unlimited Premium Fixed and Professional Installation includes the Global Tel WiMAX modem depending your area you may also have an extended outdoor antenna. This device is Wi-Fi embedded. There is no need to buy any additional equipment!

What types of devices can I use on the ansleyinternet-synkro network?

With Global Tel WiMAX Indoor/Outdoor router you can use any type of device with Wi-Fi capabilities (computers, smart phones, iPhones, Android devices, tablets etc.).

How do I get my ansleyinternet-synkro device?

This device is part of your service. It will be installed by a professional upon your scheduled service

Can I move my outdoor modem to a new location?

If the move is to another point on the same dwelling, the answer is "yes". The modem has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon.

If you are moving to new address, please call us to arrange assistance with the move and get you back online as soon as possible.

Is your service affected by the weather?

Weather has no effect on ansleyinternet-synkro's 4G service

We go to a warmer climate during the winter. Can I suspend my service?

Yes you can! We offer a vacation package that keeps your account active for a low nominal charge for as long as you are gone. Just call us at 417-214-1980 to arrange a vacation package. There is no other service charge or hidden fees and you can apply any existing prepaid active service to the vacation service charge. During this time, your modem should be turned off. You will be unable to use the Internet until you call us and reactivate your service.

Does your service still work during a power outage?

The Ansleyinternet-synkro network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running.

We do not supply a backup power source for the outdoor modem at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the Ansleyinternet-synkro power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor modem draws less than 30 watts. Your USB modem will work as long as the computer itself. 

Disclosure on Service Descriptions

All services (Unlimited Premium and Unlimited Premium Plus) are delivered via a technology known as mobile WiMAX, which is fully defined by the open standard IEEE 802.16e.  The WiMAX networks we use are configured by the synKro cloud intelligence to have a Maximum Information Rate (MIR) of either 4 Mbps downlink and 1 Mbps uplink (Premium) or 6 Mbps downlink and 1 Mbps uplink (Premium Plus).   When network loading increases, the WiMAX technology attempts to maintain the throughput for all active connections at the same relative level and such control is independent of the type of data in use. The impact on the individual's connection speed will be a decrease in both the down and up directions and not necessarily in direct proportion to the stated "up to" speeds.

The WiMAX radio network operates with a nominal baseline latency of approximately 50-75 milliseconds (msec) which is determined  the by the architecture mandated by the IEEE standard. As the network is loaded with users, latency may increase as the radio attempts to maintain its overall performance.   The net effect is that latency will increase for all subscribers by approximately like amounts, up to several times the baseline latency.

The radio network we use operates in radio spectrum shared by others.  While we monitor performance and work to minimize the impact of other users on the Internet experience of our subscribers, interference may arise at any time and is generally out of our control.

All the preceding information is accurate when the radio network is behaving normally and radio conditions are favorable.  By radio conditions, we specifically mean that the radio path between our network and the subscriber locations is unobstructed and there is minimal noise present in the form of  interference. Both obstructions in the path and noise will degrade the radio performance. Such degregations may not impede the overall subscriber experience as the radio will use various technical means to mitigate such conditions until the point where the connection begins to exhibit increasingly poor performance as the conditions degrade past the point where the corrective techniques are unable to compensate.   When that happens, the effective speed of the connection will rapidly decrease and the latency will increase dramatically until the connection become unusable.

Troubleshooting

I Can't Connect To The Ansleyinternet-Synkro Network At All.

If you have an outdoor modem, try these troubleshooting steps:

  • Make sure your ansleyinternet-synkro device is powered on at the AC Power adaptor.
  • Make sure that the cable coming from the modem on the outside of your house is attached to the AC power adapter inside the house/building.
  • Make sure that you have active ansleyinternet-synkro service. It may be as simple as to purchase another 30 days of service! If you have access to another Internet connection, log in to your account on ansleyinternet-synkro.com and make a payment or call us at 417-214-1980 and we will help you solve the problem.

If you have an USB Modem, try these troubleshooting steps:

  • Change the position of your computer. Wireless signals travels through the air and sometimes physical obstructions can interfere with the signal. Near a window may be the best place to be.

If you have access to a different Internet connection, make sure you are in ansleyinternet-synkro  coverage area by entering your current service address at ansleyinternet-synkro.com or call us at  417-214-1980  and we will check for you.

If none of this fixes your problem - call us!  417-214-1980.

I can connect, but I just get a web page saying that there is a problem with my account. What does that mean?

Often, the problem is minor, maybe your credit card on file has expired. Just call us 417-214-1980  and we can get your service going again in no time!

My ansleyinternet-synkro service is slower than normal, what should I do?

There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files).

If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date.

 Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.

Email account

How can I get a synKro email address?

Ansley Internet/SynKro does not provide email addresses. We recommend that you get a free email address from Google, Yahoo, Hotmail etc, as your personalized email address where ever you are in the world. Click on one of these links to set up your email address - www.google.com www.yahoo.com www.hotmail.com www.facebook.com

General

How do I get my bill?

You will not get a traditional bill, instead you will see your charges when you log in to your account and click on the "My Services" tab. You will be charged for all your services the same date every month. The date is determined by the date that your Unlimited Premium service was first activated - not when it was ordered. 

How do I cancel my subscription?

Just call us at 417-214-1980 and we will cancel your service. If you are a Unlimited Premium Fixed subscriber, we will make arrangements to come and unistall the outdoor modem. If you have Mobile service you keep the modem you bought when you signed up for service.

Contact us
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Phone - 417-214-1980, Mon-Sat between 8 a.m. and 7 p.m.